F.A.Q.
General Questions
What is 7ehom?
-7ehom is an online store offering high-quality, stylish, and innovative home products to enhance your daily life.
Do I need to create an account to place an order?
-No, you can place an order as a guest. However, creating an account allows you to track your orders and access exclusive deals.
Orders & Shipping
How long does shipping take?
-Shipping times vary depending on your location. Typically, orders are delivered within 5–15 business days.
How can I track my order?
-Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
What should I do if I receive a damaged product?
-Please contact our support team within 48 hours of receiving the product. Include photos of the damage, and we’ll assist you with a replacement or refund.
Returns & Refunds
What is your return policy?
-We accept returns within 30 days of delivery. The product must be unused, in its original packaging, and accompanied by proof of purchase.
How do I request a refund?
-To request a refund, contact us via email at support@7ehom.com with your order details. Once approved, your refund will be processed within 5–7 business days.
Payments
What payment methods do you accept?
We accept all major credit and debit cards through ShopPay, as well as other secure payment methods.
Is my payment information secure?
-Absolutely! We use ShopPay's industry-leading encryption to ensure your payment details remain safe and confidential.
Other Questions
Can I cancel or modify my order after placing it?
-You can cancel or modify your order within 24 hours of placing it. Contact our support team for assistance.
Do you offer discounts or promotions?
-Yes, we frequently run discounts and promotions. Subscribe to our newsletter to stay updated!
How can I contact customer support?
-You can reach us via email at support@7ehom.com or use the contact form on our website.